Shipping & Delivery

Shipping Overview

We offer worldwide shipping to most regions through reliable international logistics partners.
From sourcing and inspection to packaging and delivery, every order is handled with care to ensure a smooth and secure shipping experience.

Manufacturing & Sourcing

We work with trusted manufacturing partners and long-term distribution channels.
Each watch is carefully inspected before shipment to ensure it meets our quality standards.

To better support our customers, we cooperate with local distributors in the United States, the United Kingdom, and Spain, who can assist with after-sales support when needed.

Packaging & Discretion

All orders are shipped with discreet and secure packaging.
No external branding or sensitive information is shown on the parcel, ensuring customer privacy throughout the delivery process.

Estimated Delivery Time

Standard delivery time: 7–15 business days, depending on destination and shipping method
Delivery times may be extended during international holidays (such as Christmas, New Year, or national holidays)

We will keep you informed if delays occur.

Custom Orders & Preparation Time

For customized watches (including engraving, gold plating, diamond setting, or other modifications), additional preparation time is required:
- 7–15 extra days, depending on the complexity of the customization
Custom orders are processed only after confirmation to ensure accuracy and quality.

Tracking & Order Updates

Once your order is shipped, a tracking number will be provided.
Tracking information may take a short time to become active, depending on the carrier.

If you have any questions during transit, our support team is always available to assist.

More Than Just Shipping

For us, shipping is more than a final step.

One of the moments we value most is the short video call before an order is shipped. It allows us to openly show the watch exactly as it is — from the movement and dial to the smallest details — so our customers know precisely what they are receiving.

Those conversations are often the most exciting part of the process for us, because they reflect confidence in the product and transparency in how we work.

And when messages arrive after delivery — confirming safe arrival or sharing feedback — they are always the most rewarding. These moments remind us that behind every shipment is a real connection, built on trust and shared enthusiasm for fine watches.

Shipping Partners

Depending on the destination, we use a variety of well-established logistics providers, including:

- CTT (Europe)
- Royal Mail (United Kingdom)
- DHL
- GLS
- FedEx
- UPS
- USPS (United States)
- Australia Post

Correios (Brazil Post)
EUB

Shipping methods are selected based on destination, efficiency, and delivery stability.

Shipping Routes & Customs Handling

Most destinations are shipped using tax-inclusive (DDP) routes, where duties and import taxes are handled during transit.

For certain regions — such as islands or remote areas — local customs procedures may require customer cooperation for clearance.
If you are unsure about customs requirements in your country, we recommend contacting us before placing an order.

Shipping Risk & Replacement Policy

International shipping may involve unforeseen risks such as customs inspections, delays, loss, or parcel damage.

In the rare event that a watch is lost or seized due to shipping issues, we will arrange a replacement shipment promptly, according to our support policy.
Customer satisfaction and delivery reliability remain our priority.

Important Notes

Delivery times are estimates and may vary by destination

Customs policies differ by country and region

For special destinations or concerns, please contact us before ordering